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Support
Home > Support
It is really important to our company to receive feedback from our customers. Only together with you we can improve the quality of the program, make it better, more functional and convenient!
That is why we offer our customers several additional on-line services:
Subscribe to our company's news
Send a message to program developers
Report bugs in the program
Multiple-language interface support
Please read also:
Installation Guide
Purchase Guide
Registration Guide
We have several addresses that you can use for different purposes. Please use the one that is most appropriate for your type of message. Thank you in advance for not sending large attachments. Note that some e-mails do get lost (the Internet is not perfect), so if you feel you sent an important message and did not get a response, please do not hesitate to send it again.
Technical Support
Registered users are entitled to technical support, should the need arise. Please contact us by email at
.
Sales
For information about pricing, special licensing arrangements, or to inform us of a problem you are having with your purchase, please write to
.
Marketing
Contact
to discuss eventual marketing opportunities with us. We are interested in entertaining cross-marketing possibilities and other marketing opportunities.
Feedback
If you have any comments or concerns direct them to
. Your feedback is important to us in order to get an idea of how to make the our software a better products for you. So if you have a grand idea for a new feature, or a better way of doing something, please drop us a note.
Bug Reports
Although we do our best to test our software rigorously before releasing any public version, there is always a possibility that an incompatibility problem or a bug will surface when the program is used under certain conditions. If you think you have encountered a bug, please write to
.
Please send e-mail with the following information:
- Product name and version (check Help/About).
- Operating system (Windows 95/98/ME/NT4/2000/XP or other).
- Is the problem reproducible? If so, please list the steps required to reproduce it.
- Problem description.
Our staff is available to respond to your inquiries 24 hours a day, excluding holidays. Messages are normally answered within five hours.
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Hot News |
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Dec 19, 2008
Mp3 Tag Assistant Pro 2.92 build 300 has been released!
What's new:
· Date and time format.
· Delete audio files from filelists.
· Support 'Disc #' and 'Grouping' tags.
· Support change coverart for multiple files.
· Fixed problems with UTF8 tags in M4A files.
· Fixed minor bugs.
July 11, 2008
 The German interface language for Mp3 Tag Assistant Pro 2.91 is available!
News archive
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